Is this only a CRM?
No. CRM is only one layer. The platform manages call center, proposals, collections, files, logistics, and tender preparation together.
What does single source of truth mean?
Calls, email, proposals, invoices, collections, logistics, and documents stay on one customer card instead of scattering across tools.
Are call center, WhatsApp, and VOIP included?
Yes. Channel settings, monitoring, and cost control stay in one management surface. With an approved provider, WhatsApp voice can connect to the PBX flow.
Can logistics and global trade be connected?
Yes. Logistics, delivery, and global-trade documents can stay connected to the customer and order flow.
How is pricing structured?
We recommend a setup plus annual operation model. Final pricing depends on users, module scope, file volume, channel integrations, and migration load.
Where are business email templates managed?
They are managed from the sales machine template editor inside CRM.
Can files be stored per customer?
Yes. Tenant-based file management keeps company files, proposal attachments, and operating documents in controlled areas.
Why are LKWV and self-healing important?
If a critical surface breaks, the system falls back to the last known working version, completes repair and smoke testing, then promotes the new version again.